Robidus - Enterprise

Context

Robidus supports organisations and employees during long-term absenteeism. Casemanagers play a central role in this process and rely heavily on digital systems to manage communication, planning and case progression.

At the start of this project, Robidus operated more than twelve different internal systems, each with its own interface, interaction patterns and terminology. The main application was HrControlNet which conained almost everything what everyone needed within the company. In those 12 years a designer has never looked at this application. This was a huge legacy system.

This resulted in:
- Inconsistent user experiences across systems
- High cognitive load for casemanagers
- Manual workarounds (Excel, email, personal notes)
- Limited overview and poor continuity in daily work

Scope of work

The engagement consisted of several closely connected initiatives, each addressing a different layer of the ecosystem

Raising awareness

Improve the awarness of UX within the organisation.

UX & Design Foundation

Establishing a shared design and interaction foundation to align existing and future applications.

Setting up a workflow

Creating a seamless workflow between ideation, design and development.

New application

Creating the start of a new application to let go of the 12 years old heratige.

My Role

I worked closely with casemanagers, product owners, managers and a system designer. My responsibility was not limited to individual features, but focused on improving the overall usability, consistency and scalability of the case management environment..

Approach

User-centred research

Through interviews, day-in-the-life sessions and workshops with casemanagers, I mapped daily workflows, pain points and decision moments.

Co-creation & validation

Key users were actively involved in shaping solutions, validating concepts early through sketches and prototypes.

Designing within constraints

Solutions had to work across both legacy systems and a new casemanagers application, without disrupting ongoing operations.

Consistency by design

Every solution contributed to a shared UX foundation, enabling reuse and long-term coherence.

In 9 months i delivered

A Design System

and a design strategy incl design principles.

A Casemanagers Application

for casemanagers ruling out the clutter of the old system.

A Message center

Usable in the old and the new system.

And a Planningstool

Say bye to manual appointment planning.